Shipping & Delivery
We know you’re eager to get your decorations, so we work hard to get your order to you as quickly as possible.
Processing Times
Please allow 1-3 business days for order processing and verification before your order is shipped. During peak holiday seasons, processing times may be slightly extended. We appreciate your patience.
Shipping Methods & Delivery Estimates
We partner with reliable courier services to deliver your orders. Delivery times begin once your order has been shipped and a tracking number has been issued.
- Standard Shipping: 3-7 business days.
- Express Shipping: 2-3 business days.
- Next Day Delivery: Order before 1 PM for next business day delivery (subject to availability and location).
Please note these are estimates and not guarantees. Delivery times can be affected by factors beyond our control, such as carrier delays or public holidays.
Shipping Destinations
We currently ship within the United Kingdom. We are unable to ship to international addresses or PO boxes at this time.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your unique tracking number and a link to track your parcel’s journey. You can also view your order status by logging into your account on our website.
Shipping Costs
Shipping costs are calculated at checkout based on the total weight of your items, your delivery address, and the selected shipping method. We occasionally offer promotional free shipping on orders over a certain value.
Failed Deliveries & Instructions
If you are not available to receive your delivery, the courier will usually leave a card with instructions on how to rearrange delivery or pick up your parcel from a local depot. Please ensure your delivery address is correct at the time of ordering.
Missing or Damaged Items
We take great care in packing your items to ensure they arrive safely. If your order arrives damaged or you are missing an item, please contact our customer support team immediately through the help centre on our website. We will work to resolve the issue for you as quickly as possible.
For more information, please see our full Terms & Conditions.